Kiva Lighting Company: Japanese Style Lighting Japanese Style Lighting Rustic Lighting and Fans Rustic Lighting and Fans Southwest Store The Southwest Store (800) 275-5482
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These are some actual letters and emails received from our customers. 

Just a quick note to let you know we received this large order just fine. All was packed very well and arrived in perfect shape. Your products are beautiful and of higher quality then we had anticipated. Thank you so much for your great service and beautiful products - they have added a look of beautiful "uniqueness" to our log home. Carol H.

Cheryl P.

I received the package yesterday. They are fantastic. Actually this was just a try and I will make another bigger order soon.  Essam A.

Just a little note  to let you know that the light fixture arrived. It is perfect! i installed it tonight and it looks great. I appreciate your help in ordering it for me. Donald B.

We received our chandelier yesterday, hung it this morning and it is wonderful! Thank you so much for a smooth transaction. Judy B.

I just received my light. It is beautiful and exactly what I wanted. Thank you.   Robyn W

Please tell Dave, my fixture is now up, installed and is fabulous!!!!!!!! and I got the best electrician EVER to do the install--it cost me more then the fixture itself, but I
just don't care.....I love my light!!!!! All well worth it. Please tell Dave. Ruth Z.

I was so surprised and pleased to get the confirmation or my reorder of the fans that reflected a discount. Ya'll are so sweet to ease the pain of having those gorgeous
 ceiling fans stolen. I was really very touched.  You are obviously a wonderful company and a "class act"!  I will forever look to you for rustic lighting needs.
   Lisa K.

My sconces arrived, and I wanted you to know how beautiful they are. They are exactly as I imagined, and I appreciate the quality and craftsmanship as well.    Lourene T.

Thank you for you for your prompt attention to my order. I just received my lights yesterday, and they were very well packed and arrived in great shape. I must say, even
though you have a great website, it does not do justice to your products! The lights I received far exceed my expectations and the workmanship is just fantastic. They will
 make a great addition to my home, and I really look forward to getting them installed as I am sure they will look even better once I have them on the wall and ceiling. Thank
you for providing such a well made and unique product.   William C.

Just received my number 1110 with the trees. It looks FANTASTIC, its perfect for our lake house. Thanks,   Mike C.

We just received our four # M120-240-10 brushed stainless steel Half Cylinder Wall Sconces- and we are SO happy with them, they are just beautiful in our finished
 basement family room. We were going to order the sanded stainless finish, and your customer service person told us that the brushed stainless steel was on sale, which we did not know. So we were able to save substantially on our order of four, thanks to your sales person. Your service was excellent, delivery was prompt and your product is even better then we expected. We would definitely buy from you again and recommend your company to all our friends. Thank you for being something that seems hard to find these days - a company that delivers a quality product at a very reasonable price, with great service. Charles and Mary L.

HELLO FROM WISCONSIN! We received our 2nd bathroom light and what to tell you that we LOVE it and the 1st one we ordered from you. Your company is remarkable. The special orders were at my door in two weeks and were done just as we ordered them, I will recommend your company to everyone I know. Thank you for such wonderful products.   Richard and Brenda R.

Hi Scott, I received the fans and I can't tell you how happy I am with the Monte Carlo Maxima. I think it is probably the nicest fan I have ever seen and it is certainly the best on that I have ever had. Thanks for guidance on choosing this fan!!   Tracy S.

Scott, I wanted to thank you again for all of your help with our complicated fan blades. You went out of your way to find a solution to our problem. Customer care like that is hard to find. Compliments to the maker of the custom parts, they fit together perfectly! And the sunroom looks great too. Monica C.

I just wanted to thank you for the service I received on my order of a door bell. I called February2, 2006 and the phone person was very friendly and addressed my request with enthusiasm. I had a short time frame and she was able to accommodate my request. When I received the door bell, I was impressed with the craftsmanship of the elk and the color was perfect. Thank you so much for your help, my husband will be pleasantly surprised.   Debbie F.

Dear Ami:  Thank you for all your assistance. You and Chris are great representatives for the exemplary customer service Kiva Lighting provides.  We are so very  pleased with the suggestions and help we have received.  You actually made having a problem a pleasurable experience.    Sherry H.

Just wanted to let you and your company know, that I have received all items and the electrician finally got them up last week. They all look beautiful and I have received multiple compliments on them. Thank you, Karen P.


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